Orders & After-Sales
Find answers about orders, shipping, delivery, returns, and refunds.
- When will my AIRSEEKERS order arrive and what does shipping cost?
- Can shipping information be changed after an order is placed?
- What should I do if the package arrives damaged or accessories are missing?
- What are the official purchasing channels?
- Does the purchase include installation? Are there hidden charges?
- Can an order be canceled after it is placed? What fees apply?
- What are the conditions for the 30-day return policy?
- How do I return an item or request a refund?
- What is the standard return process?
- Are there fees for returns?
- What are the warranty periods for the complete machine and components?
- What basic conditions must all be met for free warranty service?
- What circumstances are excluded from free warranty?
- How can I request an exchange for shipping damage, incorrect shipment, or an original fault within 30 days?
- When is an exchange unavailable?
- What is the standard warranty-claim process?
- What shipping precautions must be followed before sending a device for repair?
- How are repairs charged after the warranty expires?
- How can original AIRSEEKERS replacement parts be purchased?
- How can I find offline service locations and official consultation channels?