1. Prefer the original product box and include all original accessories and the manual. Missing accessories may be charged at material price. If original packaging is unavailable, the customer must reinforce the packaging; damage caused by inadequate customer packaging/shipping is the customer's responsibility.
2. Unbind the app account and restore factory settings to clear local data.
3. Remove all unofficial modifications and third-party peripherals.
4. Clean grass, mud, and debris from the body and cutting disc before shipment.
5. Clearly mark the RMA number, order number, machine SN, and fault description on the outside of the package.
6. For cross-border repairs, customs duties and clearance fees are borne by the customer except where otherwise covered for a qualifying brand-quality issue.