1. Contact Support@airseekers.ai and submit the order number, device SN, fault video/photos, and proof of purchase.
2. Customer service verifies eligibility and first attempts remote diagnosis and OTA firmware repair.
3. If the fault cannot be resolved remotely, customer service issues an RMA repair number, return address, and applicable shipping label.
4. Before shipment: unbind the app, restore factory settings, delete personal maps/account data, remove all third-party modifications, and pack the complete original accessories in the original box.
5. After warehouse receipt and inspection, the standard repair period is 5-10 business days.
6. If an original manufacturing-quality fault is confirmed, repair/replacement is free and the brand bears qualifying round-trip shipping.
7. If customer-caused damage or an out-of-warranty fault is confirmed, customer service provides a complete quotation (parts + labor/repair + logistics) before paid repair begins.
8. After complete functional retesting, the machine is shipped back and the tracking number and any new component SN are provided by email.
9. If the customer declines a paid repair after inspection, the device is returned and the customer bears return shipping and inspection fees.