1. Email Support@airseekers.ai with the order number, SN, proof of purchase, photos of the complete machine and packaging, and the reason for return.
2. Customer service reviews eligibility and issues an RMA return number and return address.
3. Unbind the device from the app, restore factory settings, collect all original accessories, and seal the product in the original packaging.
4. Attach the approved shipping label. For qualifying quality faults, a prepaid label may be provided.
5. After warehouse inspection is completed successfully, the refund is returned to the original payment method within 5-10 business days.
6. If the refund is overdue, first check the payment platform and bank/card records; if still unresolved, email after-sales service.
7. The outside of every returned package must show the RMA number, order number, SN, and return reason. Missing information may delay processing.