1. The request is submitted more than 30 days after receipt.
2. Packaging, manual, original accessories, or gifts are missing, or there is customer-caused impact/modification.
3. Valid proof of purchase cannot be provided or has been altered/forged.
4. Inspection finds no original manufacturing-quality fault where such a fault is required for the claimed return basis.
5. Water immersion, unauthorized modification, foreign material, or prohibited operation caused damage.
6. SN or anti-counterfeit label has been removed or altered.
7. Damage is caused by natural disaster, traffic accident, or other force majeure.
8. The device is not shipped within seven days after customer service issues the return RMA.
9. A product purchased through an offline dealer is submitted directly to the brand website for return instead of following the dealer's applicable process.